Help Center
Self-service support that scales
Build a public-facing help center with categorized articles, full-text search, and analytics. Let players find answers on their own while reducing your support ticket volume.
The difference is night and day
Without GameTrowel
- Players email you the same questions over and over
- No searchable knowledge base for common issues
- Support volume grows linearly with your player base
- FAQ buried in a Steam discussion or Discord channel
With GameTrowel
- Players find answers instantly with full-text search
- Organized, categorized articles cover every common issue
- Support ticket volume drops as players self-serve
- Analytics show exactly what content players need next
Self-service support that scales
Articles, search, and analytics so players help themselves
Categorized Articles
Organize help articles into categories like Getting Started, Troubleshooting, and FAQ. Players find answers fast.
Full-Text Search
Meilisearch-powered instant search across all articles. Players type a question and get relevant results immediately.
AI Article Drafting
Generate help articles from your game data and support ticket history. Edit, refine, and publish.
View Analytics
See which articles are most viewed and identify knowledge gaps. Fill them proactively with new content.
Auto Localization
Automatically translate help articles into 10 languages so players worldwide get support in their native language.
Custom Branding
Match your help center to your game's look and feel with custom colors, logos, and themes.
Ticket Integration
Players who can't find answers can submit a support ticket directly from the help center.
Launch your help center
Create your help center
Set up a help center for your game. Choose a theme and configure branding to match your game's identity.
Organize categories
Create categories like Getting Started, Troubleshooting, Billing, and FAQ. Drag to reorder as needed.
Write and publish articles
Write articles with the rich text editor or let AI draft from your support history. Publish when ready.
Track and improve
Monitor article views and identify gaps. Add new articles to reduce ticket volume.
Help center power features
Full-Text Search
Meilisearch-powered instant search across all published articles and categories.
AI Drafting
Generate help articles from your game data, FAQ, and common support ticket topics.
Categories
Organize articles into logical categories for easy browsing and navigation.
View Analytics
Track article views and identify which topics need more coverage.
Auto Localization
Translate your entire help center into 10 languages automatically. Support a global player base without manual translation effort.
Public URL
Your help center gets a shareable public URL that players can bookmark.
Custom Branding
Match your help center to your game with custom colors, logos, and themes.
Ready to launch your indie game?
GameTrowel gives you everything you need — landing pages, press kits, outreach tools, media monitoring, and more — all in one platform.