Support Desk
Player support that scales with your game
Handle player support tickets through email-based intake, smart categorization, canned responses, and AI-powered reply suggestions. Keep your players happy without drowning in emails.
The difference is night and day
Without GameTrowel
- Player emails scattered across your personal inbox
- No way to track which issues are resolved
- Typing the same reply to the same question every day
- Spam and abusive emails mixed in with real requests
With GameTrowel
- All tickets in one dashboard with status tracking
- AI-drafted replies in seconds, not minutes
- Canned responses for instant answers to common questions
- Blocked senders and spam filtered before you see them
Everything you need for player support
Email intake, AI replies, and canned responses in one workflow
Email-Based Ticket Intake
Players email your support address and tickets are created automatically. No portal login required.
AI Reply Suggestions
Get AI-drafted replies based on ticket context and your game's FAQ. Edit and send in seconds.
Canned Responses
Save and reuse common replies for frequent questions. Insert with one click and personalize.
Ticket Dashboard
View all tickets with status, priority, and sender history. Filter by open, closed, or awaiting reply.
Blocked Senders
Block abusive or spam senders. Blocked emails are silently dropped from your queue.
Per-Game Support Domains
Configure a custom support email address for each game. Replies go out from your domain.
From inbox to resolved in minutes
Set up your support address
Configure a support email for your game. Incoming emails automatically create tickets in your dashboard.
Triage incoming tickets
View new tickets with sender info and history. AI suggests categories and priority levels.
Reply with AI assistance
Get AI-drafted replies based on ticket content. Use canned responses for common questions.
Resolve and track
Close resolved tickets, block spam senders, and track response times across your support queue.
More capabilities
Email Intake
Players send a normal email — no support portal needed. Tickets are auto-created.
AI Replies
AI drafts context-aware replies using your game's FAQ and ticket history.
Canned Responses
Save templates for common issues. Insert and personalize with one click.
Sender History
See all previous tickets from a sender in one view for full context.
Blocked Senders
Block abusive or spam senders with one click. They're silently filtered out.
Custom Domains
Send replies from your own support domain for a professional, branded experience.
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