Help Center
Build a self-service knowledge base for your players.
Overview
The help center lets you create a public knowledge base hosted on your game's landing page. Players can search for answers before reaching out to support — reducing your ticket volume.
Create Categories
Organize your articles into categories:
- Go to Game → Help Center
- Click "Add Category"
- Give it a name, description, and optional icon
- Drag to reorder categories
TipCommon category structures: "Getting Started", "Gameplay", "Technical / Troubleshooting", "Account & Billing", "Known Issues".
Write Articles
Each article has:
- Title — displayed in search results and the category listing
- Content — rich text with headings, lists, images, and code blocks
- Status — draft or published
Published articles appear on your landing page's help center section and are searchable by players.
Search
The help center includes full-text search. Players type a query and see matching articles ranked by relevance. This works automatically — no configuration needed.
Linking to Support
If a player can't find their answer, the help center links to your support email address (configured in Support settings), creating a smooth handoff from self-service to assisted support.