Support Desk
Handle player support tickets via email with AI assistance.
How It Works
Players send emails to your game's support address. Each email automatically creates a support ticket in your dashboard, threaded by conversation.
- Inbound emails are parsed and displayed with sender info, subject, and full message body
- Attachments (screenshots, logs, etc.) are preserved and viewable in the ticket
Replying to Tickets
Reply directly from the dashboard — your response is sent as an email back to the player. The full conversation thread is visible in one place.
TipUse canned responses for common questions like refund policies, system requirements, or known issues. Create them in Support → Settings → Canned Responses.
AI-Assisted Replies
Click "Draft with AI" on any ticket to generate a context-aware reply based on:
- The player's message
- Your game's FAQ and help center articles (if available)
- The conversation history
Review the draft, edit if needed, and send.
Managing Senders
- Block senders — stop spam or abusive contacts from creating new tickets
- View sender history — see all past tickets from the same email address
- Ticket status — mark tickets as open, pending, or resolved
Settings
Configure your support workflow from Support → Settings:
- Canned responses — pre-written replies for common scenarios
- Auto-reply — optionally send an acknowledgment when a ticket is received
- Blocked senders — manage your block list